RECEPTIONIST
The post
We have an exciting part time opening for an additional team member within our Reception team.
Client care is taken very seriously at Leathes Prior, and the Reception team are at the core of the firm’s overall client experience; ensuring an exceptional frontline service to clients and visitors.
The team
The team are based in the main reception area of our main office at 74 The Close facing the picturesque Norwich Cathedral.
mThere are four full time equivalent posts across the week shared amongst seven team members. All of the existing team are very knowledgeable and hold many years of experience between them. A very close knit and supportive group, this team would be happy to train a new team member with transferable skills in similar roles.
The role
Main duties of the role will include:
- Welcoming clients in a professional and courteous manner on arrival and offering refreshments;
- Greeting clients by phone and dealing with their requests as appropriate;
- Responding to email requests from clients and staff in a timely matter;
- Ensuring the reception area is professional and presentable;
- Provide assistance with the booking and arrangement of meeting rooms;
- Assist with client ID checks and distribution of client paperwork;
- Supporting other teams in the firm with administrative tasks when necessary.
The ideal candidate must be confident in dealing with a variety of clients and be ready to adapt their approach accordingly, remaining sympathetic to each individual’s needs.
Key qualities of the ideal candidates will include:
- High standards of customer service and the potential to build and maintain strong working relationships, both with clients and team members;
- Able to work in a methodical and organised manner with good attention to detail;
- Excellent verbal and written communication skills;
- Ability to work with limited supervision in a fast-paced environment with a varied workload.
Our reception opening hours are 8.30am-5.30pm Monday to Friday and the team cover this in early/late shifts. We are currently considering applications for a team member to cover 2 days per week (Mondays and Tuesday, 8.30am-5.00pm). Please note that a degree of flexibility is required within this team in order to provide cover on other days during holidays and other absences.
About Leathes Prior
Leathes Prior is a full-service law firm and has four offices in a superb central Norwich location, one in the centre of Tombland and three within the Cathedral Close, with a fifth small office hub in Ipswich. We are a traditional full-service law firm, (established nearly 150 years ago) with a very modern approach to our work, people, and culture. We currently have circa 120 staff.
We pride ourselves on our success at supporting and developing our staff on their chosen career path, actively encouraging progression through the ranks for the mutual benefit of our clients and our staff.
This is an opportunity to join a fantastic team within a leading full-service firm offering excellent prospects, competitive salary and great benefits.
To apply please email your CV and cover letter to recruitment@leathesprior.co.uk.recruitment@leathesprior.co.uk